Privacy Policy

1. Our Privacy Commitment

Tap & Toggle ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains in plain, non-technical language what data we collect from apartment residents in NIBM, Nyati, Sus & Phase 1–2, Pune, why we collect it, how it is safeguarded, and how you can exercise your rights under India's Digital Personal Data Protection (DPDP) Act 2023.

2. Personal Data We Collect

We only collect data strictly required to deliver plumbing and electrical repairs to your residence:

• Full Name: To address you and coordinate gate entry permissions.
• Phone Number (WhatsApp/Call): Our primary channel for diagnostic quotes, free estimates, dispatch updates, and billing.
• Flat / Unit Number & Housing Society: To route our vetted technician to your doorstep and comply with society security gates.
• Repair Description: Technical details of the leak, electrical fault, or requested maintenance.
• Optional Fixture Photos: Images submitted by you to assist diagnosis.

4. Purpose of Data Processing

Your contact details are processed strictly for:

• Providing free estimates and confirming repair appointment slots.
• Dispatching vetted, gate-cleared technicians.
• Delivering one consolidated digital bill after repair completion.
• Recording and honoring your 7-day workmanship warranty.

We do not sell, rent, or trade resident contact information to advertisers, marketing brokers, or external third parties.

5. Data Retention & Your Right to Erasure

We retain your booking history and consent records for the duration of the active repair and the 7-day warranty window, and as necessary for accounting compliance.

Under the DPDP Act 2023, you have the right to request deletion of your customer record at any time. Simply send a WhatsApp message to our support line or email us.